{"id":10,"date":"2026-09-01T08:48:42","date_gmt":"2026-09-01T08:48:42","guid":{"rendered":"http:\/\/coins.poppoagency.live\/?page_id=10"},"modified":"2026-09-02T06:33:48","modified_gmt":"2026-09-02T06:33:48","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/coins.poppoagency.live\/en\/reembolso_devoluciones\/","title":{"rendered":"Refund and Withdrawal Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> September 1, 2026. This policy applies once CoinSeller enables real payments and delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may request cancellation before delivery begins. Where applicable under Colombian law, withdrawal may be exercised within five (5) business days. By ordering, you request that digital delivery begin after payment is confirmed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">After digital delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once Poppo Live Coins are transferred to the buyer-provided user ID, digital delivery is considered completed. Because transferred coins normally cannot be recovered, change-of-mind refunds are not offered, without limiting mandatory consumer rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Covered problems<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A paid order was not delivered.<\/li>\n\n\n\n<li>Fewer coins were delivered than purchased.<\/li>\n\n\n\n<li>Delivery went to another user due to a CoinSeller error.<\/li>\n\n\n\n<li>A duplicate or unauthorized charge, subject to verification.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will correct the delivery or issue the appropriate refund. If the buyer supplies an incorrect user ID and delivery is completed to that ID, a refund may not be possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to submit a claim<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Email <a href=\"mailto:andruuss944@gmail.com\">andruuss944@gmail.com<\/a> or contact WhatsApp <a href=\"https:\/\/wa.me\/573052540607\" target=\"_blank\" rel=\"noopener\">+57 305 254 0607<\/a> with your order number, Poppo ID, and evidence of the issue. We will respond through the same channel. Refund posting times depend on the payment provider.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u00daltima actualizaci\u00f3n: 1 de septiembre de 2026. Esta pol\u00edtica aplica cuando CoinSeller habilite pagos y entregas reales. Antes de la entrega Puedes solicitar la cancelaci\u00f3n antes de que comience la entrega. Cuando corresponda conforme a la ley colombiana, el retracto podr\u00e1 ejercerse dentro de los cinco (5) d\u00edas h\u00e1biles. Al ordenar, solicitas que la entrega &#8230; <a title=\"Refund and Withdrawal Policy\" class=\"read-more\" href=\"https:\/\/coins.poppoagency.live\/en\/reembolso_devoluciones\/\" aria-label=\"Read more about Reembolsos y retracto\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/coins.poppoagency.live\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coins.poppoagency.live\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coins.poppoagency.live\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coins.poppoagency.live\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coins.poppoagency.live\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":3,"href":"https:\/\/coins.poppoagency.live\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":106,"href":"https:\/\/coins.poppoagency.live\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/106"}],"wp:attachment":[{"href":"https:\/\/coins.poppoagency.live\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}