Last updated: September 1, 2026. This policy applies once CoinSeller enables real payments and delivery.
Before delivery
You may request cancellation before delivery begins. Where applicable under Colombian law, withdrawal may be exercised within five (5) business days. By ordering, you request that digital delivery begin after payment is confirmed.
After digital delivery
Once Poppo Live Coins are transferred to the buyer-provided user ID, digital delivery is considered completed. Because transferred coins normally cannot be recovered, change-of-mind refunds are not offered, without limiting mandatory consumer rights.
Covered problems
- A paid order was not delivered.
- Fewer coins were delivered than purchased.
- Delivery went to another user due to a CoinSeller error.
- A duplicate or unauthorized charge, subject to verification.
We will correct the delivery or issue the appropriate refund. If the buyer supplies an incorrect user ID and delivery is completed to that ID, a refund may not be possible.
How to submit a claim
Email andruuss944@gmail.com or contact WhatsApp +57 305 254 0607 with your order number, Poppo ID, and evidence of the issue. We will respond through the same channel. Refund posting times depend on the payment provider.